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City of Sydney
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FAQ's
Find answers to common questions about the online customer portal
Check out our FAQ's
What are the benefits of the customer portal?
Why have I not received my log-in details for the online portal?
Why am I unable to access the portal or purchase a membership online?
How can I reserve a spot in a group exercise class?
When can I expect my direct debit to be processed?
How can I update my direct debit payment method?
How can I view a tax invoice for my previous direct debit payments?
How is my personal data being handled?
Is there a mobile app I can use?
My membership payment has declined, how can I make a payment to catch-up?
How can I vary, suspend or cancel my membership?
Can I view lane availability in the online portal?