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Online Portal Frequently Asked Questions | City of Sydney Leisure
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Online Portal
Online
portal
FAQ's
Find answers to common questions about the online customer portal
Online portal
What are the benefits of the online portal?
Why have I not received my log-in details for the online portal?
Why am I unable to access the portal or purchase a membership online?
Can I view lane availability in the online portal?
How is my personal data being handled?
How can I vary, suspend or cancel my membership?
Group exercise
How can I reserve a spot in a group exercise class using the online portal?
How can I withdraw my reservation in a group exercise class?
Direct debit
When can I expect my direct debit to be processed?
How can I update my direct debit payment method?
How can I view a tax invoice for my previous direct debit payments?
My membership payment has declined. How can I make a payment to catch-up?
Mobile app
Is there a mobile app I can use?
Visit a Centre
Open centres dialog
Open menu
Help me find
Open search
Open notifications
1
City of Sydney