Online

portal

FAQ's

Online portal

• What are the benefits of the online portal?
• Why have I not received my log-in details for the online portal?
• Why am I unable to access the portal or purchase a membership online?
• Can I view lane availability in the online portal?
• How is my personal data being handled?
• How can I vary, suspend or cancel my membership?

Group exercise

• How can I reserve a spot in a group exercise class using the online portal?
• How can I withdraw my reservation in a group exercise class?

Direct debit

• When can I expect my direct debit to be processed?
• How can I update my direct debit payment method?
• How can I view a tax invoice for my previous direct debit payments?
• My membership payment has declined. How can I make a payment to catch-up?

Mobile app

• Is there a mobile app I can use?